Hercules Casino Privacy Policy
This Privacy Policy explains how Hercules collects, uses, stores and protects personal and technical information when you use our online casino and sportsbook services. We value your privacy and aim to be clear about the data we hold, how we process it and the choices available to you. Please read the sections below for details on types of data we collect, how we use it, and how you can manage or request access to your information.
Types of data we collect
We collect information necessary to provide and improve our services. This includes data you give us directly, data generated by your activity on the site and data collected from technical sources.
Personal data
Personal data covers information you provide during registration and account management. Typical items include your name, date of birth, email address, postal address, telephone number and payment details. We also collect identity documents when verification is required for account security or withdrawals.
Technical data
Technical data helps us operate the service and secure accounts. Examples are IP address, device and browser type, operating system, unique device identifiers, language settings and connection logs. This data assists in detecting fraud and improving performance.
Transactional data
Transactional data includes your deposits, withdrawals, bets, games played, stake amounts, wins and losses, loyalty points and time stamps for transactions. We use this information to process payments, apply rules and deliver your account history.
How we use your information
We process data to deliver and maintain your account, handle payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymized data to analyse trends, improve features and run responsible gaming checks. Where required, we will ask for your consent before using data for marketing or promotional messages.
Data protection practices
We implement technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to your information is limited to staff and authorised service providers who need it to perform their duties. While we aim to protect data, no method of transmission or storage is completely secure, so we continually review our practices.
Cookies and tracking technologies
We and third parties use cookies and similar technologies to remember preferences, enable core site functions, analyse usage and deliver personalised content. You can control cookies through your browser settings or the cookie consent tool on our site. Disabling some cookies may affect site functionality.
User rights
You have rights over your personal information. Depending on your local rules and the circumstances, these rights may include access, correction, restriction of processing, objection to processing, and portability of data. To exercise your rights or ask about available options, contact our support team.
Access, correction and deletion
If you need to review, update or delete your personal data, you can request this through your account settings or by contacting support. We will verify your identity before making changes. In some cases we may retain certain information where required for legal compliance, fraud prevention or record-keeping.
Information sharing and third parties
We share data with service providers that support our operations, such as payment processors, verification providers, analytics services and customer support platforms. We may also disclose information when required by law or to protect our rights. We aim to limit sharing to necessary purposes and require partners to handle data securely.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our services or legal requirements. When significant changes occur we will notify you via the site or by email. For questions or requests, contact [email protected].