Hercules Casino Terms and Conditions

This page sets out the rules that govern use of Hercules. It explains the relationship between us and players, the basic responsibilities you accept when opening and using an account, and how we manage promotions, payments and disputes. Please read these terms carefully before registering or placing wagers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must provide truthful personal information during registration and update it when necessary. Only one account is permitted per person, household, IP address and device. Sharing accounts, using multiple accounts or allowing others to access your account may lead to suspension and forfeiture of funds.

Keep your login credentials confidential and notify support immediately if you suspect unauthorised access. We may require identity and payment verification documents before certain actions, including withdrawals, and we may suspend an account while verification is pending.

Eligibility requirements

To register you must meet our eligibility criteria, including the minimum legal age for gambling. You must also be located in a jurisdiction where registration is permitted. Some countries and territories are restricted from using our service; availability is checked during registration. We operate under an established remote gaming licence and may apply location and age checks as part of our verification procedures.

Acceptable platform use

Use the platform only for lawful, non-fraudulent activity. Prohibited behaviour includes money laundering, collusion, systematic bonus abuse, use of bots or unauthorised third-party software, and chargebacks. We reserve the right to investigate suspicious activity, limit play, confiscate bonus funds or winnings, and close accounts where abuse is identified.

Players must not manipulate game outcomes or exploit technical faults. If a game malfunction occurs we may void related bets and transactions and restore balances as necessary.

General bonus and promotion rules

All bonuses and promotions are subject to specific promotional terms which form part of these terms. Only one active bonus may be applied per account unless a promotion expressly allows otherwise. Promotions may have minimum deposit requirements, game restrictions, maximum bet rules and cashout caps. Some offers are described as wager-free; always check the specific promotion page for any applicable limits and conditions.

We may exclude certain games or features from contributing to promotional requirements and we may cancel or adjust promotions where necessary to maintain fair play.

Deposits and withdrawals

We accept a range of payment methods including major cards, e-wallets, instant banking and a selection of cryptocurrencies. Minimum deposit and withdrawal levels apply and may vary by method. Withdrawals are subject to verification checks and any applicable limits. Large payouts may be processed in instalments under our withdrawal policy. Transaction times and any third-party fees depend on the chosen payment provider.

Dispute resolution

If you have a question or dispute, contact our support team via live chat or by email at [email protected]. Provide relevant details and supporting documents where available. We aim to respond promptly and will investigate disputes in good faith. If you remain dissatisfied, we will explain your options for further review in line with our internal procedures.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be published on the site and may be communicated by email. Continued use of your account after changes are posted constitutes acceptance of the amended terms. It is your responsibility to review these terms regularly.