Responsible Gambling Policy

At Hercules we take responsible gambling seriously. We want players to enjoy their time on our site while keeping control of their play and finances. This page explains the tools we offer, the signs of problem gambling and practical steps you can take to stay in control. If you ever need additional help, our support team can assist with account tools and next steps.

Player protection principles

We promote safe, responsible play and provide clear options so players can set boundaries that suit their lifestyle. Our approach is preventive and supportive: we encourage self‑management of betting activity, prompt intervention when risky behaviour appears and open access to assistance when required.

Activity-control tools

You can manage your account directly from your profile. Available controls include deposit limits, loss limits, wager or stake limits, session time limits and reality checks. If you need a restriction we do not list, contact support and we will help implement an appropriate measure.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control spending. Limits can be increased or decreased but increases are subject to a cooling-off period to prevent impulsive changes. We recommend choosing a level based on your personal budget and adjusting it only after careful consideration.

Loss limits

Loss limits allow you to cap total losses over set periods. These limits are useful for preventing chasing behaviour and keeping play within affordable boundaries. You can change loss limits in your account, and lowering a limit takes effect immediately.

Time limits and session controls

Set maximum session lengths and enable on-screen reminders or reality checks. You can also schedule automatic breaks or daily timeouts to ensure play does not interfere with other responsibilities. These features are accessible in the Responsible Gambling section of your account.

Self-exclusion and account breaks

If you need a longer interruption from play, self-exclusion is available for temporary or long-term periods. During self-exclusion your account will be closed for the requested time and you will not be able to log in or create a new account. To request self-exclusion, use the in-account tools or contact support for assistance.

Signs of problematic behaviour

Common indicators include spending more than intended, borrowing money to play, neglecting responsibilities, gaming late into the night or unsuccessful attempts to cut down. If you or someone close to you shows these signs, consider using our limits or seeking professional help.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, enable session reminders, avoid chasing losses and take regular breaks. Treat gambling as entertainment with a fixed cost, not a way to make money.

Professional help and support

If you need further assistance beyond our tools, we encourage you to seek support from trained professionals and independent help organisations. If you are unsure where to start, contact our support team and we can provide guidance on next steps and available resources.